Where can complaints concerning the content of the Cinnaholic website be directed in California?

According to Cinnaholic's 2025 Franchise Disclosure Document, any complaints about the content of the Cinnaholic website, www.cinnaholic.com, can be directed to the California Department of Financial Protection and Innovation (DFPI). The DFPI's website is www.dfpi.ca.gov. This information is specific to California, as franchise regulations often vary by state.

This disclosure is important for prospective Cinnaholic franchisees in California because it provides a clear avenue for addressing concerns about the website's content. The DFPI oversees franchise operations within the state, and directing complaints to them ensures that they are handled by the appropriate regulatory body. The FDD explicitly states that the Cinnaholic website has not been reviewed or approved by the Department of Financial Protection and Innovation.

It is fairly common for franchise agreements and FDDs to include state-specific addenda that address potential conflicts with local laws. This ensures that franchisees are aware of their rights and obligations within their specific jurisdiction. Franchisees should always carefully review these addenda to understand how state laws may modify or supersede the standard franchise agreement.

Prospective franchisees should also note that the FDD includes several other California-specific legal disclosures, such as those related to franchise agreement provisions void as contrary to public policy, fee deferral conditions, franchisee rights concerning termination, transfer, or non-renewal, and waivers of rights under the Franchise Investment Law and Franchise Relations Act. These disclosures highlight the importance of understanding California's franchise-specific regulations when investing in a Cinnaholic franchise within the state.