Under what conditions might a Churchs Chicken franchisee be required to replace or upgrade their entire point-of-sale and computer system?
Churchs_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
- (3) Cajun may, in its sole discretion, require Franchisee to: (a) add memory, ports and other accessories or peripheral equipment or additional, new or substitute software to the original point-ofsale and computer system purchased by Franchisee; and (b) replace or upgrade the entire point-of-sale and computer system with a larger system capable of discharging the tasks and functions specified by Cajun.
Franchisee acknowledges that point-of-sale and computer designs and functions change periodically and that Cajun may make substantial modifications to its specifications or require installation of entirely different systems during the Initial Term or any Renewal Term or upon renewal of this Agreement.
- (4) Franchisee, at its own expense, shall keep its point-of-sale and computer system in good maintenance and repair and make additions, changes, modifications, substitutions and replacements to its point-of-sale and computer hardware, software, internet, wifi, telephone and power lines and other computer-related facilities as directed by Cajun and on the dates and within the times specified by Cajun in its sole discretion.
Source: Item 23 — RECEIPT (FDD pages 68–406)
What This Means (2025 FDD)
According to the 2025 Churchs Chicken Franchise Disclosure Document, Churchs Chicken has the discretion to require franchisees to upgrade or replace their point-of-sale (POS) and computer systems. Specifically, Churchs Chicken may require a franchisee to add memory, ports, accessories, peripheral equipment, or new software to their existing POS system. More significantly, Churchs Chicken can mandate a complete replacement or upgrade of the entire POS and computer system with a larger system. This new system must be capable of handling the tasks and functions that Churchs Chicken specifies.
This requirement can occur during the initial franchise term, any renewal term, or upon renewal of the agreement, acknowledging that technology changes rapidly. The franchisee is responsible for keeping the POS and computer system in good repair and for making any additions, changes, modifications, substitutions, and replacements to hardware, software, internet, Wi-Fi, telephone, power lines, and other computer-related facilities as directed by Churchs Chicken. These changes must be made on the dates and within the times specified by Churchs Chicken.
For a prospective Churchs Chicken franchisee, this means they must be prepared to invest in technology upgrades and replacements as directed by the franchisor. These costs are the franchisee's sole responsibility. It is important for potential franchisees to factor in these potential expenses when evaluating the overall cost of investment and to discuss with existing franchisees the typical frequency and cost of such upgrades to better anticipate these financial obligations.