What is the standard payment amount and frequency for the Customer Satisfaction and Franchise Compliance Programs (Restaurant Support Fund) fee for Churchs Chicken?
Churchs_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
rom that supplier. |
| TYPE OF FEE1 | AMOUNT | DUE DATE | REMARKS |
|---|---|---|---|
| Audit (by us) | Cost of audit plus cost of travel if determined to go on site | If incurred, on demand | If we audit you and find that you understated Gross Sales by 2% or more, you must reimburse us for the cost of the audit. 3 |
| Customer Satisfaction and Franchise Compliance Programs ("Restaurant Support Fund") | Currently, $95 per 4-week period for the combination of the Guest Retention program (ServiceCheck), Guest Satisfaction Program (Medallia/SMT), OPS 360 Tablet program (LTE Service, Protective Hardware, Samsung KNOX Manage license, and MDM management Fees), and Acrelec Drive-Thru Timer subscription fee, or currently $75 per 4-week period if the restaurant has installed the HME Drive-Thru Timer system. | Every four weeks. | You must pay $95 per 4- week period to us and we will pass the fees for these technologies on to the vendors supplying the technology. We do not keep any portion of these fees. If you are using the HME Drive-Thru Timer in lieu of the Acrelec Drive-Thru Timer, the fee will be $75 per 4-week period. |
| Late Payment Fee - Overdue Payments and Understated Sales | 1.5% of the amounts due per month, plus $100 | On demand | The late payment fee runs from the date your payment was due until the date we receive it. The late payment fee charged will not exceed the maximum amount permitted by applicable law. |
| Default Royalty | 1% of Gross Sales | Within 5 business days after the end of each fiscal week. | For as long as you are in default under the Franchise Agreement, we may raise your Royalty Fee by 1% of Gross Sales. |
| Costs and Attorneys' Fees | Will vary by circumstances | Immediately, if incurred | Costs and attorneys' fees are payable if we terminate the Franchise Agreement due to your default. |
| Cure | Will vary by circumstances | If incurred, on demand | If you breach the Franchise Agreement or fail to comply with the Manual, we may take action to cure the breach or failure, and yo |
Source: Item 6 — OTHER FEES (FDD pages 19–24)
What This Means (2025 FDD)
According to Churchs Chicken's 2025 Franchise Disclosure Document, franchisees are required to pay a Customer Satisfaction and Franchise Compliance Programs fee, also known as the Restaurant Support Fund. The standard payment is $95 per 4-week period. This fee covers the Guest Retention program (ServiceCheck), Guest Satisfaction Program (Medallia/SMT), OPS 360 Tablet program (LTE Service, Protective Hardware, Samsung KNOX Manage license, and MDM management Fees), and Acrelec Drive-Thru Timer subscription fee.
However, there is a reduced fee of $75 per 4-week period available to Churchs Chicken restaurants that have installed the HME Drive-Thru Timer system instead of the Acrelec Drive-Thru Timer. This provides a cost-saving alternative for franchisees who opt for the HME system.
The FDD specifies that Churchs Chicken does not retain any portion of these fees; instead, the full amount is passed on to the vendors providing the technology and services included in the programs. This pass-through arrangement ensures that the funds are directly allocated to maintaining and improving customer satisfaction and franchise compliance through technological solutions.