Who pays for the costs related to the Churchs Chicken franchised restaurant associated with customer satisfaction programs?

According to the 2025 Churchs Chicken Franchise Disclosure Document, the franchisee is responsible for covering the costs associated with customer satisfaction programs at their franchised restaurant. Churchs Chicken, or Cajun, has the right to establish minimum score requirements for these programs, which the franchised restaurant must meet.

This means that if Churchs Chicken implements customer satisfaction programs like surveys, mystery shopper visits, or other feedback mechanisms, the franchisee will bear the financial burden of these programs. These costs could include fees for the programs themselves, incentives for employees to improve customer service, or investments in training and resources to enhance customer satisfaction.

For a prospective Churchs Chicken franchisee, this highlights the importance of budgeting for ongoing expenses related to customer service and satisfaction. It also emphasizes the need to proactively manage customer experience to meet the minimum score requirements set by Churchs Chicken, as failure to do so could potentially impact the franchise's performance and standing with the franchisor.