For Churchs Chicken, what are the on-site supervision requirements for a Franchised Restaurant?
Churchs_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
- (1) The Franchised Restaurant shall at all times be under the on-site supervision of the Operating Principal or a restaurant manager or leader who has completed the MIT Program. The Operating Principal shall remain active in overseeing the operations of the Franchised Restaurant, including, without limitation, regular, periodic visits to the Franchised Restaurant and sufficient communications with Cajun to ensure that the Franchised Restaurant's operations comply with the operating standards as promulgated by Cajun from time to time in the Manual or otherwise in written or oral communications.
- (2) If Franchisee operates more than one franchised Church's Restaurant, Franchisee shall have a supervisor, which may be the Operating Principal, supervise and coordinate the operation of Franchisee's franchised Church's Restaurants on a full-time basis ("Supervisor"). In addition to the foregoing, Franchisee shall employ an additional full-time Supervisor upon the opening of Franchisee's ninth franchised Church's Restaurant and upon the opening of each successive eight franchised Church's Restaurants thereafter. Each Supervisor shall attend and successfully complete the MIT Program prior to assuming any supervisory responsibilities and shall meet such other standards as Cajun may reasonably
impose. No Supervisor shall have supervisory responsibilities for more than eight franchised Church's Restaurants.
Source: Item 23 — RECEIPT (FDD pages 68–406)
What This Means (2025 FDD)
According to Churchs Chicken's 2025 Franchise Disclosure Document, each franchised restaurant must have on-site supervision. This supervision must be provided by the Operating Principal or a restaurant manager or leader who has completed the MIT Program. The Operating Principal is expected to actively oversee the restaurant's operations, including regular visits and communication with Cajun to ensure compliance with operating standards.
If a franchisee operates more than one Churchs Chicken restaurant, they must have a Supervisor, who may be the Operating Principal, to supervise and coordinate the operations of all their franchised locations on a full-time basis. Once the franchisee opens their ninth Churchs Chicken restaurant, they must employ an additional full-time Supervisor for every eight additional restaurants. Each Supervisor must complete the MIT Program before assuming supervisory responsibilities and meet any other standards set by Cajun. No Supervisor can oversee more than eight franchised Churchs Chicken restaurants.
These requirements ensure that each Churchs Chicken restaurant maintains consistent operational standards and quality control. For prospective franchisees, this means being prepared to either personally oversee the restaurant as the Operating Principal or hire qualified managers and supervisors who meet Churchs Chicken's training and experience criteria. The multi-unit operator requirements also mean that as franchisees expand, they will need to invest in additional supervisory personnel to maintain oversight of their growing business.