factual

Does the Churchs Chicken manual outline specific requirements for Olo Integration?

Churchs_Chicken Franchise · 2025 FDD

Answer from 2025 FDD Document

Table of Contents 5
Overview
Manual Introduction 7
Church's® Acronyms 9
Important Contact Information 10
History of Church's Texas Chicken® 12
Restaurant Operations
Franchise Restaurant Insurance 15
Restaurant Licenses 18
Employee Uniform Standards 22
COVID Protection: PPE, Employee Health-Hygiene, Enhanced Cleaning 26
Restaurant Interior Image Policy 30
Restaurant Internet Requirements Policy 31
Restaurant Ambient Air Temperature Policy 32
Exterior Storage Unit Guidelines 33
Drive-Thru Timer System Requirements 34
Restaurant Daily Operations Planning 36
Restaurant Delivery 39
Restaurant Catering 46
Required Management Systems 55
Approved Menu Items 57
Point-of-Sale (POS) System Requirements 62
Restaurant Operating Hours Requirement 63
Olo Integration Requirements 64
Real Rewards Requirements 66
Operations Scorecard 68
Guest Service
Steps to Guest Satisfaction 71
SAT Track Program 79
Guest Contact Center 81
Serving Guests with Disabilities 83
Safety and Security
Security Management 85
Handling a Robbery or Burglary 94
Safety Management 106
Accident Prevention 112
Fire Prevention and Protection 117
OSHA 121
Hazard Communication 129
Crisis Management 141
Temporary Restaurant Closure and Reopening Guidelines 145

Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 35–43)

What This Means (2025 FDD)

According to the 2025 Churchs Chicken Franchise Disclosure Document, the Operations Manual includes a section outlining "Olo Integration Requirements." The manual contains detailed standards, specifications, instructions, requirements, methods, and procedures for the development, management, and operation of the restaurant. The manual may also include requirements related to the selection, purchase, storage, preparation, packaging, ingredients, recipes, service, and sale of all products and beverages sold at the Restaurant; training on System standards; marketing, advertising, and sales promotions; maintenance and repair of the Restaurant building, grounds, equipment, graphics, signs, interior and exterior décor items, fixtures and furnishings; employee dress attire; menu concept and graphics; and accounting, bookkeeping, records retention and other business systems, procedures and operations.

The Churchs Chicken manual is provided to the franchisee, either in physical or electronic form, and remains the property of the franchisor. Churchs Chicken may revise the manual from time to time and the franchisee must abide by all revisions. The table of contents for the Operations Manual can be found in Exhibit J to the Franchise Disclosure Document. As of the date of this Franchise Disclosure Document, the Operations Manual has 259 pages.

Given that Olo integration is specifically listed in the table of contents, prospective franchisees can expect the manual to provide detailed guidance on how to integrate and utilize the Olo platform within their Churchs Chicken restaurant. This suggests that Olo is an important part of Churchs Chicken's operational and technology infrastructure.

Disclaimer: This information is extracted from the 2025 Franchise Disclosure Document and is provided for research purposes only. It does not constitute legal or financial advice. Consult with a franchise attorney before making any investment decisions.