Are Churchs Chicken franchisees required to abide by revisions to the Manual?
Churchs_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
For the duration of the Development Agreement and Franchise Agreement, we will provide you one copy of the Manual per Restaurant or make the Manual available to you electronically by electronic mail, the Internet, Operations 360 Tablet, or other electronic format. The Manual contains detailed standards, specifications, instructions, requirements, methods and procedures for development, management and operation of the Restaurant. The Manual may also include requirements related to the selection, purchase, storage, preparation, packaging, ingredients, recipes, service and sale of all products and beverages sold at the Restaurant; training on System standards; marketing, advertising and sales promotions; maintenance and repair of the Restaurant building, grounds, equipment, graphics, signs, interior and exterior décor items, fixtures and furnishings; employee dress attire; menu concept and graphics; and accounting, bookkeeping, records retention and other business systems, procedures and operations. The Manual is confidential, and it is and at all times remains our property. We may revise the contents of the Manual from time to time by electronic mail, bulletin, software, Operations 360 Tablet, or other communications. You must abide by all revisions of the Manual. Any revisions to the Manual, however, will not alter your status and rights under your Franchise Agreement and/or your Development Agreement. You can find the Table of Contents for the Operations Manual in Exhibit J to this Franchise Disclosure Document. As of the date of this Franchise Disclosure Document, the Operations Manual has 259 pages.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS AND TRAINING (FDD pages 35–43)
What This Means (2025 FDD)
According to Churchs Chicken's 2025 Franchise Disclosure Document, franchisees must abide by all revisions to the Manual. Churchs Chicken may revise the contents of the Manual from time to time via electronic mail, bulletin, software, Operations 360 Tablet, or other communications. The Manual contains detailed standards, specifications, instructions, requirements, methods, and procedures for the development, management, and operation of the Restaurant.
The Manual also includes requirements related to the selection, purchase, storage, preparation, packaging, ingredients, recipes, service, and sale of all products and beverages sold at the Restaurant; training on System standards; marketing, advertising, and sales promotions; maintenance and repair of the Restaurant building, grounds, equipment, graphics, signs, interior and exterior décor items, fixtures and furnishings; employee dress attire; menu concept and graphics; and accounting, bookkeeping, records retention and other business systems, procedures and operations.
It is important to note that any revisions to the Manual will not alter a franchisee's status and rights under their Franchise Agreement and/or their Development Agreement. The Manual is confidential and remains the property of Churchs Chicken. As of the date of the 2025 Franchise Disclosure Document, the Operations Manual has 259 pages, and its table of contents can be found in Exhibit J.