Is a Churchs Chicken franchisee required to participate in customer satisfaction programs?
Churchs_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
- L. Customer Satisfaction and Franchise Compliance Programs. Franchisee shall participate in programs required from time to time by Cajun regarding customer satisfaction or Franchisee's compliance with the System, which may include (but are not limited to) a guest feedback hotline, guest survey programs, mystery shopping, or other programs as Cajun may require.
Cajun shall share the results of these programs, as they pertain to the Franchised Restaurant, with Franchisee.
Cajun shall have the right to set minimum score requirements for these programs that the Franchised Restaurant must meet.
Franchisee shall pay for all costs related to the Franchised Restaurant associated with any such programs.
Source: Item 23 — RECEIPT (FDD pages 68–406)
What This Means (2025 FDD)
According to Churchs Chicken's 2025 Franchise Disclosure Document, franchisees are required to participate in customer satisfaction and franchise compliance programs. These programs are mandated by Churchs Chicken and may include a guest feedback hotline, guest survey programs, mystery shopping, or other programs.
Churchs Chicken will share the results of these programs with the franchisee, specifically as they pertain to the franchised restaurant. Furthermore, Churchs Chicken has the right to set minimum score requirements for these programs, which the franchised restaurant must meet.
The franchisee is responsible for covering all costs associated with these programs for their franchised restaurant. This means that franchisees need to budget for these ongoing expenses to maintain compliance and meet the standards set by Churchs Chicken.