Who is the currently approved vendor for installing the POS System at a Churchs Chicken franchise?

According to Churchs Chicken's 2025 Franchise Disclosure Document, franchisees are required to obtain, install, and use a point-of-sale (POS) system from approved suppliers. Currently, the approved POS system suppliers are SynergySuite and QuBeyond. However, the POS system itself must be installed by a separate approved vendor. As of the FDD's publication, the only approved vendor for installing the POS system is HonorBuilt.

This requirement means that new Churchs Chicken franchisees do not have the freedom to choose their own POS system or installer. They must use SynergySuite or QuBeyond for the POS system and HonorBuilt for the installation. This standardization likely ensures compatibility and integration with Churchs Chicken's existing systems and reporting requirements.

While franchisees are mandated to use specific vendors for the POS system and its installation, Churchs Chicken does provide a process for requesting approval of alternate suppliers. If a franchisee wishes to use a different POS system or installer, they (or the supplier/distributor) must submit a written request for approval. This process may involve inspections of the supplier's facilities and testing of their products, with the franchisee or supplier bearing the associated costs. The approval timeline can vary significantly, ranging from 30 days for simple items to 18 months for more complex items.

It is important for prospective Churchs Chicken franchisees to factor in these restrictions when evaluating the costs and operational requirements of the franchise. While the franchisor's approved vendors may offer certain benefits in terms of integration and support, franchisees should also be aware of the potential limitations and costs associated with being required to use specific suppliers.