Besides SynergySuite and QuBeyond, are there other approved suppliers from which Churchs Chicken franchisees can obtain the required POS System?
Churchs_Chicken Franchise · 2025 FDDAnswer from 2025 FDD Document
We require you to obtain, install and use point-of-sale equipment, software, back-office computer systems and credit card processing (collectively, "POS System") from our approved suppliers, which are currently SynergySuite and QuBeyond. The POS System must be installed by an approved vendor, which is currently HonorBuilt.
If you want to obtain items from a non-approved supplier or distributor, you (or the supplier or distributor) must make a written request to us seeking approval. As a condition of our approval, we may require that the supplier or distributor allow our representatives to inspect its facilities and that the supplier or distributor deliver samples, at our option, either to us or to an independent laboratory that we designate for testing before we will grant our approval. The approval process ranges from 30 days for simple items to 18 months for highly complex food formulas, which require more extensive testing. You or the supplier or distributor must pay a charge not to exceed our reasonable cost of inspection and the actual cost of testing. We do not currently charge an additional fee to approve suppliers and distributors, but we reserve the right to do so. We reserve the right, at our option, to periodically reinspect the facilities and products of any approved supplier or distributor. We have the right to revoke our approval if we find that a supplier or distributor no longer meets our standards.
Source: Item 8 — RESTRICTIONS ON SOURCES OF PRODUCTS AND SERVICES (FDD pages 31–34)
What This Means (2025 FDD)
According to Churchs Chicken's 2025 Franchise Disclosure Document, franchisees are required to obtain their point-of-sale (POS) systems from approved suppliers. Currently, Churchs Chicken has designated SynergySuite and QuBeyond as the approved suppliers for POS systems. Additionally, the POS system must be installed by HonorBuilt, which is the only approved vendor for installation services.
If a Churchs Chicken franchisee wishes to use a POS system from a supplier not currently approved, they (or the supplier) must submit a written request to Churchs Chicken for approval. As part of the approval process, Churchs Chicken may require the supplier to allow inspections of its facilities and to provide samples for testing, either to Churchs Chicken or to an independent laboratory. The approval timeline can vary significantly, ranging from 30 days for simple items to as long as 18 months for more complex items like food formulas that require extensive testing.
The franchisee or the unapproved supplier is responsible for covering the costs associated with the inspection and testing during the approval process. While Churchs Chicken does not currently charge an additional fee for approving suppliers, they retain the right to implement such fees in the future. Churchs Chicken also reserves the right to periodically reinspect the facilities and products of any approved supplier and can revoke approval if the supplier no longer meets their standards. This ensures ongoing compliance with Churchs Chicken's quality and safety requirements.