Who must be under the on-site supervision at a Chocolate Fish Coffee business?

According to Chocolate Fish Coffee's 2024 Franchise Disclosure Document, the business must be under the on-site supervision of either the Principal Executive or a general manager. To qualify as a general manager, the individual must have completed Chocolate Fish Coffee's training program.

This requirement ensures that someone with sufficient knowledge and training is always present at the Chocolate Fish Coffee location to oversee operations. The Principal Executive is defined as the person with at least 10% ownership interest in the franchise who is primarily responsible for the business and has decision-making authority.

For a prospective franchisee, this means they must either personally manage the location as the Principal Executive, dedicating substantial time and attention to the business, or hire a general manager who has completed the required training. This ensures brand consistency and operational standards are maintained. The franchisee is responsible for all aspects of their personnel, including hiring, training, and supervising.