Under what conditions will Chocolate Fish Coffee provide training at the franchisee's location?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open, as elaborated on in the additional questions below. This may change as we start to bring on more franchisees.
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Getting Started with Chocolate Fish Coffee Culture, History, and Basic Setup (Employee Handbook, Orientation Materials, etc.) | 3 | 0 | Sacramento, CA or Your Location |
| Operations Basics | 1 | 2.5 | Sacramento, CA or Your Location |
| Pricing | 0.5 | Ó | Sacramento, CA or Your Location |
| Front of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| Back of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| FAQ's | 0.5 | 0 | Sacramento, CA or Your Location |
| Customer Satisfaction | 0.5 | o. | Sacramento, CA or Your Location |
| Opening the Location | 0 | Ź | Sacramento, CA or Your Location |
| Closing the Location | 0 | 2 | Sacramento, CA or Your Location |
| Barista Training Espresso | 0 | 8 | Sacramento, CA or Your Location |
| Barista Training Milk & Clean Espresso Machine | 0. | 8 | Sacramento, CA or Your Location |
| Weakly Duties | 1,5 | 2 | Sacramento, CA or Your Location |
| Other Procedure Reviews / Miscellaneous | it. | Ó | Sacramento, CA or Your Location |
| Onboarding Graduation | 0,5 | 0 | Sacramento, CA or Your Location |
| TOTALS: | 9.5 | 29,5 | 39 |
I. On-site opening support. We will have a representative provide on-site support for one week in connection with your business opening. (Section 5.4).
If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providing onsite support). (Section 5.5)
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to the 2024 Chocolate Fish Coffee Franchise Disclosure Document, training classes will be scheduled based on the needs of new franchisees. Chocolate Fish Coffee anticipates conducting training classes remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open. This approach may evolve as more franchisees join the system.
The training program includes both classroom and on-the-job training, covering topics such as Chocolate Fish Coffee culture, history, basic setup, operations, pricing, customer satisfaction, and barista training. The training also includes instruction on opening and closing procedures, weekly duties, and other procedure reviews. The classroom training totals 9.5 hours, while on-the-job training amounts to 29.5 hours.
Chocolate Fish Coffee also provides ongoing support after the business opens. This includes advice on improving the business and resolving operational problems, which can be provided via telephone or electronic communication. If in-person support is requested and provided, Chocolate Fish Coffee may charge a fee of $600 per day, plus any out-of-pocket expenses such as travel, lodging, and meals for the employees providing the on-site support. Additionally, Chocolate Fish Coffee will have a representative provide on-site support for one week in connection with the business opening.