What training program must the general manager complete for a Chocolate Fish Coffee franchise?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
ate Fish Franchising may include the minimum, maximum, and/or exact prices that franchisees may charge for products or services sold (except to the extent such authority is limited or prohibited by applicable law).
7.5 Personnel.
- (a) Management. The Business must at all times be under the on-site supervision of the Principal Executive or a general manager who has completed Chocolate Fish Franchising's training program.
- (b) Service. Franchisee shall cause its personnel to render competent and courteous service to all customers and members of the public.
- (c) Appearance. Franchisee shall cause its personnel to comply with any dress attire, uniform, personal appearance and hygiene standards set forth in the Manual.
- (d) Qualifications. Chocolate Fish Franchising may set minimum qualifications for categories of employees employed by Franchisee.
- (e) Sole Responsibility. Franchisee is solely responsible for the terms and conditions of employment of all of its personnel, including recruiting, hiring, training, scheduling, supervising, compensation, and termination. Franchisee is solely responsible for all actions of its personnel.
Source: Item 23 — RECEIPTS (FDD pages 41–119)
What This Means (2024 FDD)
According to Chocolate Fish Coffee's 2024 Franchise Disclosure Document, the general manager must complete Chocolate Fish Coffee's training program. Specifically, the business must be under the on-site supervision of the Principal Executive or a general manager who has completed the training program.
Additionally, the Franchise Agreement states that the Franchisee's Principal Executive and one additional general manager must complete Chocolate Fish Coffee's training program for new franchisees to Chocolate Fish Coffee's satisfaction at least four weeks before opening the Business.
Chocolate Fish Coffee also may at any time require that the Principal Executive and/or any other employees complete training programs, in any format and in any location determined by Chocolate Fish Coffee. Chocolate Fish Coffee may charge a reasonable fee for any training programs. If a training program is held at a location which requires travel by the Principal Executive or any other employee, then Franchisee shall pay all travel, living and other expenses.