Can the Chocolate Fish Coffee training program be conducted at my location?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Getting Started with Chocolate Fish Coffee Culture, History, and Basic Setup (Employee Handbook, Orientation Materials, etc.) | 3 | 0 | Sacramento, CA or Your Location |
| Operations Basics | 1 | 2.5 | Sacramento, CA or Your Location |
| Pricing | 0.5 | Ó | Sacramento, CA or Your Location |
| Front of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| Back of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| FAQ's | 0.5 | 0 | Sacramento, CA or Your Location |
| Customer Satisfaction | 0.5 | o. | Sacramento, CA or Your Location |
| Opening the Location | 0 | Ź | Sacramento, CA or Your Location |
| Closing the Location | 0 | 2 | Sacramento, CA or Your Location |
| Barista Training Espresso | 0 | 8 | Sacramento, CA or Your Location |
| Barista Training Milk & Clean Espresso Machine | 0. | 8 | Sacramento, CA or Your Location |
| Weakly Duties | 1,5 | 2 | Sacramento, CA or Your Location |
| Other Procedure Reviews / Miscellaneous | it. | Ó | Sacramento, CA or Your Location |
| Onboarding Graduation | 0,5 | 0 | Sacramento, CA or Your Location |
| TOTALS: | 9.5 | 29,5 | 39 |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to Chocolate Fish Coffee's 2024 Franchise Disclosure Document, the training program can be conducted at your location. The FDD specifies that several training subjects, encompassing both classroom and on-the-job training, can take place either in Sacramento, CA, or at the franchisee's location. These subjects range from basic setup and operations to pricing, customer satisfaction, and barista training.
Specifically, the training modules cover a wide array of essential operational areas. This includes front and back-of-house operations, handling customer inquiries (FAQs), ensuring customer satisfaction, and procedures for opening and closing the location. Furthermore, the training extends to specialized barista skills, such as espresso preparation, milk handling, and espresso machine maintenance. The program also addresses weekly duties and other procedural reviews, culminating in an onboarding graduation.
This flexibility in training location offers a significant advantage to prospective Chocolate Fish Coffee franchisees. It allows for a more customized training experience, potentially reducing travel costs and logistical challenges associated with sending staff to a central training location. The on-site training component also ensures that employees are trained in the actual work environment, familiarizing them with the specific layout, equipment, and procedures of their Chocolate Fish Coffee franchise.