What support does Chocolate Fish Coffee provide regarding hiring and training employees?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
[Item 11: FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING]
- C. Hiring and training employees.
We will provide you with our suggested staffing levels (Section 5.2), suggested guidelines for hiring employees (Section 5.2), operational instructions in the Manual which you can use as part of training new employees (Section 5.3), and our initial training program described below.
Our opening support (as described below) includes assisting you in training employees.
All hiring decisions and conditions of employment are your sole responsibility.
I. On-site opening support. We will have a representative provide on-site support for one week in connection with your business opening. (Section 5.4)
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Getting Started with Chocolate Fish Coffee Culture, History, and Basic Setup (Employee Handbook, Orientation Materials, etc.) | 3 | 0 | Sacramento, CA or Your Location |
| Operations Basics | 1 | 2.5 | Sacramento, CA or Your Location |
| Pricing | 0.5 | Ó | Sacramento, CA or Your Location |
| Front of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| Back of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| FAQ's | 0.5 | 0 | Sacramento, CA or Your Location |
| Customer Satisfaction | 0.5 | o. | Sacramento, CA or Your Location |
| Opening the Location | 0 | Ź | Sacramento, CA or Your Location |
| Closing the Location | 0 | 2 | Sacramento, CA or Your Location |
| Barista Training Espresso | 0 | 8 | Sacramento, CA or Your Location |
| Barista Training Milk & Clean Espresso Machine | 0. | 8 | Sacramento, CA or Your Location |
| Weakly Duties | 1,5 | 2 | Sacramento, CA or Your Location |
| Other Procedure Reviews / Miscellaneous | it. | Ó | Sacramento, CA or Your Location |
| Onboarding Graduation | 0,5 | 0 | Sacramento, CA or Your Location |
| TOTALS: | 9.5 | 29,5 | 39 |
Training classes will be scheduled in accordance with the needs of new franchisees. We anticipate holding training classes in advance of the opening of the franchisee's location, doing so remotely, at a corporate location, and at the franchisee's location once sufficient build-out has been completed and close to being open, as elaborated on in the additional questions below. This may change as we start to bring on more franchisees.
The instruction materials consist primarily of our Onboarding Checklist which contains links organized by section for all applicable written procedures, training videos and a shadowing/coaching checklist and approval process all required to successfully and fully complete the necessary training. Additional instructional material will be provided consisting of additional similar training (additional procedures, additional video training, additional checklists, etc.) for "higher-level" functions required of the franchisee and/or the individual acting as the owner/operator and/or manager of the franchisee.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to the 2024 Chocolate Fish Coffee Franchise Disclosure Document, Chocolate Fish Coffee offers support to franchisees in hiring and training employees both before and after the store opening. Prior to opening, Chocolate Fish Coffee provides an initial training program and opening support that includes assisting in training employees. After opening, Chocolate Fish Coffee will provide suggested staffing levels and guidelines for hiring employees. Franchisees also receive operational instructions in the Brand Standards Manual that can be used as part of training new employees. Additionally, a representative will provide on-site support for one week when the business opens.
The initial training program includes both classroom and on-the-job training. The classroom training consists of 9.5 hours, while the on-the-job training consists of 29.5 hours. The training covers topics such as Chocolate Fish Coffee culture, history, basic setup, operations, pricing, front and back of house operations, customer satisfaction, and barista training. Training classes will be scheduled based on the needs of new franchisees and may be held remotely, at a corporate location, or at the franchisee's location.
The instruction materials consist primarily of an Onboarding Checklist with links to written procedures, training videos, and a shadowing/coaching checklist. Additional instructional material will be provided for higher-level functions required of the franchisee, owner/operator, or manager. Training classes will be led by the franchisor or its delegates, such as experienced corporate employees. However, all hiring decisions and conditions of employment remain the sole responsibility of the franchisee.