What staffing and hiring guidelines will Chocolate Fish Coffee provide?

According to Chocolate Fish Coffee's 2024 Franchise Disclosure Document, the franchisor will provide franchisees with suggested staffing levels and guidelines for hiring employees. These guidelines are detailed in Section 5.2 of the FDD. Additionally, Chocolate Fish Coffee will provide operational instructions in the Brand Standards Manual, which franchisees can use as part of their training program for new employees. The FDD also states that opening support includes assisting franchisees in training employees.

While Chocolate Fish Coffee offers support and guidelines, the FDD clearly states that all hiring decisions and conditions of employment are the sole responsibility of the franchisee. This means that franchisees have the autonomy to make their own hiring choices and set employment terms, but they also bear the full responsibility for these decisions.

Chocolate Fish Coffee also provides an initial training program. The training program includes both classroom and on-the-job training. The training covers topics such as Chocolate Fish Coffee culture, history, basic setup, operations, pricing, customer satisfaction and barista training. The training takes place in Sacramento, CA, or at the franchisee's location. The total training time is 9.5 hours of classroom training and 29.5 hours of on-the-job training.