What sales methods are Chocolate Fish Coffee franchisees generally prohibited from using?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
Franchisee shall offer all products and services, and only those products and services, from time to time prescribed by Chocolate Fish Franchising
in the Manual or otherwise in writing. Franchisee shall make sales only to retail customers, and only at the Location. Unless otherwise approved or required by Chocolate Fish Franchising, Franchisee shall not make sales by any other means, including without limitation by wholesale, by delivery, by mail order or over the internet, or at temporary or satellite locations. Franchisee shall provide all products and perform all services in a high-quality manner that meets or exceeds the customer's reasonable expectations and all applicable System Standards.
Source: Item 23 — RECEIPTS (FDD pages 41–119)
What This Means (2024 FDD)
According to Chocolate Fish Coffee's 2024 Franchise Disclosure Document, franchisees are generally required to make sales only to retail customers at the approved location. Unless Chocolate Fish Coffee provides approval or requires otherwise, franchisees are restricted from using alternative sales methods.
Specifically, Chocolate Fish Coffee franchisees are typically prohibited from engaging in sales through wholesale, delivery services, mail order systems, over the internet, or at temporary or satellite locations. This means a franchisee's primary method of sales should be in-store, directly to the consumer.
This restriction ensures that Chocolate Fish Coffee maintains control over its brand and customer experience. A prospective franchisee should clarify with Chocolate Fish Coffee what specific approvals might be possible for alternative sales methods and under what conditions they would be granted.