How many hours of classroom training does Chocolate Fish Coffee provide for 'Customer Satisfaction'?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Getting Started with Chocolate Fish Coffee Culture, History, and Basic Setup (Employee Handbook, Orientation Materials, etc.) | 3 | 0 | Sacramento, CA or Your Location |
| Operations Basics | 1 | 2.5 | Sacramento, CA or Your Location |
| Pricing | 0.5 | Ó | Sacramento, CA or Your Location |
| Front of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| Back of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| FAQ's | 0.5 | 0 | Sacramento, CA or Your Location |
| Customer Satisfaction | 0.5 | o. | Sacramento, CA or Your Location |
| Opening the Location | 0 | Ź | Sacramento, CA or Your Location |
| Closing the Location | 0 | 2 | Sacramento, CA or Your Location |
| Barista Training Espresso | 0 | 8 | Sacramento, CA or Your Location |
| Barista Training Milk & Clean Espresso Machine | 0. | 8 | Sacramento, CA or Your Location |
| Weakly Duties | 1,5 | 2 | Sacramento, CA or Your Location |
| Other Procedure Reviews / Miscellaneous | it. | Ó | Sacramento, CA or Your Location |
| Onboarding Graduation | 0,5 | 0 | Sacramento, CA or Your Location |
| TOTALS: | 9.5 | 29,5 | 39 |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to Chocolate Fish Coffee's 2024 Franchise Disclosure Document, the initial training program includes 0.5 hours of classroom training dedicated to customer satisfaction. This training takes place in Sacramento, CA, or at the franchisee's location. In addition to classroom hours, the training program also includes on-the-job training. However, the number of hours for on-the-job training in customer satisfaction is not specified but is represented as 'o.' in the document.
For a prospective Chocolate Fish Coffee franchisee, this means that a small portion of the initial training is allocated to learning about customer satisfaction in a classroom setting. The franchisee will also receive practical, hands-on training in this area, although the exact duration is not clearly defined in the table. It is important to note that the training location can either be in Sacramento, CA, or at the franchisee's own location, which offers some flexibility.
Given the ambiguity around the on-the-job training hours for customer satisfaction, a potential franchisee should clarify the expected duration and content of this practical training with Chocolate Fish Coffee. Understanding the specific skills and techniques covered in both the classroom and on-the-job training will be crucial for ensuring consistent customer service and satisfaction at their franchise location.