What is the location for the 'Customer Satisfaction' training for Chocolate Fish Coffee?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
| Subject | Hours of Classroom Training | Hours of On-The-Job Training | Location |
|---|---|---|---|
| Getting Started with Chocolate Fish Coffee Culture, History, and Basic Setup (Employee Handbook, Orientation Materials, etc.) | 3 | 0 | Sacramento, CA or Your Location |
| Operations Basics | 1 | 2.5 | Sacramento, CA or Your Location |
| Pricing | 0.5 | Ó | Sacramento, CA or Your Location |
| Front of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| Back of House Operations | 0.5 | 2.5 | Sacramento, CA or Your Location |
| FAQ's | 0.5 | 0 | Sacramento, CA or Your Location |
| Customer Satisfaction | 0.5 | o. | Sacramento, CA or Your Location |
| Opening the Location | 0 | Ź | Sacramento, CA or Your Location |
| Closing the Location | 0 | 2 | Sacramento, CA or Your Location |
| Barista Training Espresso | 0 | 8 | Sacramento, CA or Your Location |
| Barista Training Milk & Clean Espresso Machine | 0. | 8 | Sacramento, CA or Your Location |
| Weakly Duties | 1,5 | 2 | Sacramento, CA or Your Location |
| Other Procedure Reviews / Miscellaneous | it. | Ó | Sacramento, CA or Your Location |
| Onboarding Graduation | 0,5 | 0 | Sacramento, CA or Your Location |
| TOTALS: | 9.5 | 29,5 | 39 |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to Chocolate Fish Coffee's 2024 Franchise Disclosure Document, the Customer Satisfaction training location is Sacramento, CA or Your Location. This applies to both the 0.5 hours of classroom training and the 'o.' hours of on-the-job training.
This means that new Chocolate Fish Coffee franchisees can expect to receive training in Sacramento, California, or potentially at their own franchise location. The flexibility in location could be beneficial, reducing travel costs and allowing for a more personalized training experience. However, the FDD uses 'o.' instead of '0' for the on-the-job training hours, which may be a typo.
Prospective franchisees should confirm with Chocolate Fish Coffee whether the training can indeed be conducted at their location and clarify the exact number of on-the-job training hours for Customer Satisfaction. Understanding the specific format and content of the training is also crucial for effective preparation and staffing.