If I request it, will Chocolate Fish Coffee provide advice?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
e your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providing on
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to the 2024 Chocolate Fish Coffee Franchise Disclosure Document, Chocolate Fish Coffee will provide advice to franchisees who request it. Specifically, if a franchisee requests advice regarding improving and developing their business, or resolving operating problems, Chocolate Fish Coffee will provide advice via telephone or electronic communication to the extent that they deem reasonable.
However, if Chocolate Fish Coffee provides in-person support in response to a franchisee's request, they may charge a fee. As of the 2024 FDD, this fee is $600 per day, plus any out-of-pocket expenses incurred by Chocolate Fish Coffee employees, such as travel, lodging, and meals, while providing onsite support.
This is a fairly standard arrangement in franchising. Franchisors typically offer ongoing support to help franchisees succeed, but they often reserve the right to charge for extensive on-site assistance to cover their costs. A prospective Chocolate Fish Coffee franchisee should consider this when budgeting for potential support needs and factor in the cost of on-site assistance if they anticipate requiring it.