If a Chocolate Fish Coffee franchisee requests advice, how will the franchisor provide it?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
e your sole responsibility.
- C. Improving and developing your business; resolving operating problems you encounter. If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providing on
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to the 2024 Chocolate Fish Coffee Franchise Disclosure Document, the franchisor will provide advice to franchisees who request it regarding improving and developing their business and resolving operating problems. This advice will be provided via telephone or electronic communication, to the extent that Chocolate Fish Coffee deems reasonable.
If a Chocolate Fish Coffee franchisee requires in-person support, the franchisor may provide it in response to a request. However, the franchisee will be charged a fee of $600 per day, plus any out-of-pocket expenses incurred by the franchisor's employees, such as travel, lodging, and meals, while providing onsite support.
This arrangement is fairly typical in the franchise industry. Franchisors often provide ongoing support to help franchisees succeed, but they also need to cover their costs. The $600 per day fee, plus expenses, could become significant if a franchisee requires extensive on-site assistance from Chocolate Fish Coffee.