Does Chocolate Fish Coffee charge for in-person support provided at a franchisee's request?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
ing problems you encounter.* If you request, we will provide advice to you (by telephone or electronic communication) regarding improving and developing your business, and resolving operating problems you encounter, to the extent we deem reasonable. If we provide in-person support in response to your request, we may charge a fee (currently $600 per day) plus any out-of-pocket expenses (such as travel, lodging, and meals for our employees providing on
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 20–27)
What This Means (2024 FDD)
According to the 2024 Chocolate Fish Coffee Franchise Disclosure Document, Chocolate Fish Coffee may charge franchisees for in-person support. While Chocolate Fish Coffee will provide advice via telephone or electronic communication for improving the business and resolving operating problems, in-person support is subject to a fee.
Specifically, Chocolate Fish Coffee may charge $600 per day for in-person support requested by the franchisee. This fee is in addition to any out-of-pocket expenses incurred by Chocolate Fish Coffee employees while providing the support, such as travel, lodging, and meals.
This policy is fairly standard in the franchise industry, as franchisors often charge for extensive on-site assistance beyond the initial opening support. Franchisees should factor in these potential costs when budgeting for ongoing operational support from Chocolate Fish Coffee.