What activities may be included in a Chocolate Fish Coffee inspection?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
- 11.2 Inspections. Chocolate Fish Franchising may enter the premises of the Business from time to time during normal business hours and conduct an inspection. Franchisee shall cooperate with Chocolate Fish Franchising's inspectors. The inspection may include, but is not limited to, observing operations, conducting a physical inventory, evaluating physical conditions, monitoring sales activity, speaking with employees and customers, and removing samples of products, supplies and materials. Chocolate Fish Franchising may videotape and/or take photographs of the inspection and the Business. Chocolate Fish Franchising may set a minimum score requirement for inspections, and Franchisee's failure to meet or exceed the minimum score will be a default under this Agreement. Without limiting Chocolate Fish Franchising's other rights under this Agreement, Franchisee will, as soon as reasonably practical, correct any deficiencies noted during an inspection. If Chocolate Fish Franchising conducts an inspection because of a governmental report, customer complaint or other customer feedback, or a default or non-compliance with any System Standard by Franchisee (including following up a previous failed inspection), then Chocolate Fish Franchising may charge all out-of-pocket expenses plus its then-current inspection fee to Franchisee.
Source: Item 23 — RECEIPTS (FDD pages 41–119)
What This Means (2024 FDD)
According to Chocolate Fish Coffee's 2024 Franchise Disclosure Document, Chocolate Fish Franchising may conduct inspections of the premises of the business during normal business hours. Franchisees are required to cooperate with the inspectors.
The inspection activities can include observing operations to ensure compliance with standards and procedures, conducting a physical inventory to verify stock levels and proper storage, evaluating the physical condition of the premises and equipment to ensure cleanliness and maintenance, monitoring sales activity to assess performance and identify trends, speaking with employees and customers to gather feedback and assess service quality, and removing samples of products, supplies, and materials for quality control and testing.
Chocolate Fish Franchising also has the right to videotape and/or take photographs of the inspection and the business. The franchisor may set a minimum score requirement for inspections, and failure to meet or exceed this score can result in a default under the Franchise Agreement. Franchisees are responsible for correcting any deficiencies noted during an inspection as soon as reasonably practical. If an inspection is conducted due to a governmental report, customer complaint, or a franchisee's non-compliance with System Standards, Chocolate Fish Franchising may charge the franchisee for all out-of-pocket expenses plus its then-current inspection fee.