What actions can Chocolate Fish Coffee take to resolve a customer complaint?
Chocolate_Fish_Coffee Franchise · 2024 FDDAnswer from 2024 FDD Document
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| Type of Fee | Amount | Due Date | Remarks |
|---|---|---|---|
| Our actual cost | On demand | Payable only if (1) we audit you because | |
| you have failed to submit required reports | |||
| or other non-compliance, or (2) the audit | |||
| concludes that you under-reported gross | |||
| sales b | |||
| period | |||
| Payable only if we conduct an inspection | |||
| of your business because of a | |||
| governmental report, customer complaint | |||
| or other customer feedback, or your | |||
| default or non-compliance with any | |||
| system specification. | |||
| We may cure your non-compliance on | |||
| your behalf (for example, if you do not | |||
| have required insurance, we may purchase | |||
| insurance for you), and you will owe our | |||
| costs plus a 10% administrative fee. | |||
| $10,000 plus any | Payable if you sell your business. | ||
| broker fees and other | |||
| out-of-pocket costs | |||
| we incur | |||
| An amount equal to | |||
| royalty fees and | |||
| Brand Fund | |||
| contributions for the | |||
| lesser of (i) 2 years | |||
| or (ii) the remaining | |||
| weeks of the | |||
| franchise term. |
Source: Item 6 — OTHER FEES (FDD pages 10–13)
What This Means (2024 FDD)
According to Chocolate Fish Coffee's 2024 Franchise Disclosure Document, Chocolate Fish Coffee has the authority to address customer complaints about a franchisee's business as it deems appropriate. If Chocolate Fish Coffee responds to a customer complaint, they may require the franchisee to reimburse them for any expenses incurred.
Additionally, Chocolate Fish Coffee may conduct an inspection of a franchisee's business due to a customer complaint or other customer feedback. If such an inspection occurs, the franchisee is responsible for covering Chocolate Fish Coffee's actual costs associated with the inspection.
These policies mean that franchisees could face unexpected costs if customer complaints arise. Franchisees should strive to resolve customer issues independently to avoid intervention from Chocolate Fish Coffee and the associated expenses. It is important to note that the FDD does not specify the exact types of actions Chocolate Fish Coffee might take, only that they can take 'any action we deem appropriate'.