What training program must a Chesters manager attend and complete?
Chesters Franchise · 2025 FDDAnswer from 2025 FDD Document
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Before the Restaurant opens, your manager and the employees we designate must attend and complete our initial brand standard training program to our satisfaction. [Agreement — Sections 4 and 7] The initial brand standard training program will occur at the Restaurant, so we do not anticipate any travel, lodging, and living expenses for your trainees. You and your employees must pay all expenses incurred in attending brand standard training programs that are not at the Restaurant. We have the right to provide additional brand standard training programs we deem appropriate. With our prior written approval, your training managers may train new and additional Restaurant employees.
The initial brand standard training program will last up to 4 days and includes classroom instruction and/or on-the-job training. We conduct training on an as-needed basis at your Restaurant. Training should be scheduled so that your trainees successfully complete the initial brand standard training program and graduate about 1 week before the Restaurant opens.
Other than the initial brand standard training program discussed above, we generally do not require additional training or refresher courses unless we deem it necessary if your Restaurant fails an inspection or is not prepared for training, in our sole discretion, despite indicating otherwise, in which case we may charge you $1,000 a day for such additional training. If we provide other additional training or refresher training courses upon your request, we reserve the right to charge you an additional training charge based on the nature of such additional training, and you are responsible for expenses incurred in attending additional training or refresher training that is not conducted at the Res
Source: Item 15 — OBLIGATION TO PARTICIPATE IN THE ACTUAL OPERATION OF THE FRANCHISE BUSINESS (FDD pages 34–35)
What This Means (2025 FDD)
According to Chesters's 2025 Franchise Disclosure Document, before a restaurant opens, the manager and any employees that Chesters designates must attend and complete the initial brand standard training program to Chesters's satisfaction. This training program is described in Sections 4 and 7 of the franchise agreement. The initial brand standard training program will occur at the restaurant, so Chesters does not anticipate any travel, lodging, and living expenses for trainees. However, the franchisee and their employees must pay all expenses incurred in attending brand standard training programs that are not at the restaurant. Chesters retains the right to provide additional brand standard training programs as they deem appropriate.
The initial brand standard training program will last up to 4 days and includes classroom instruction and/or on-the-job training. Training should be scheduled so that trainees successfully complete the initial brand standard training program and graduate about 1 week before the restaurant opens. Direct supervision of classroom and in-restaurant training is provided by staff and Area Developers with previous Chesters Restaurant management and training experience. Instructional materials include a set of Restaurant Training Guides, handouts, and charts.
Other than the initial brand standard training program, Chesters generally does not require additional training or refresher courses unless Chesters deems it necessary if the restaurant fails an inspection or is not prepared for training, in Chesters's sole discretion, despite indicating otherwise. In this case, Chesters may charge $1,000 a day for such additional training. If Chesters provides other additional training or refresher training courses upon request, they reserve the right to charge an additional training charge based on the nature of such additional training, and the franchisee is responsible for expenses incurred in attending additional training or refresher training that is not conducted at the Restaurant.