What subjects does the initial brand standard training program from Chesters cover?

According to Chesters's 2025 Franchise Disclosure Document, the brand standard training program includes both classroom and on-the-job training at the franchisee's restaurant. The classroom training covers topics such as the Chester’s story and overview, review of operations manuals and recipes, books and training guides, local store marketing (LSM) and marketing review, MenuBuilder, restaurant management, inventory control and ordering guide, training discussion and support visit follow up, and customer service.

The on-the-job training portion of the program focuses on practical skills necessary for day-to-day operations. These include customer service, food preparation procedures, packaging procedures, filtering and boil out of fryers, breakfast preparation, product preparation, product specifications and packaging, and customer service practicum.

The FDD specifies the hours dedicated to each subject. For example, the Chester’s story and training overview takes 30 minutes of classroom training, while food preparation procedures involve 2 hours of classroom training and 3 days of on-the-job training. This detailed breakdown allows prospective franchisees to understand the depth and breadth of the training they and their employees will receive, ensuring they are well-prepared to operate a Chesters restaurant.