Does the Chesters restocking fee include freight costs?
Chesters Franchise · 2025 FDDAnswer from 2025 FDD Document
If you return any equipment, signage, fixtures, or product inventory to us any time, then we may charge you a restocking fee equal to 20% of the total amount that is returned, plus any freight cost we incur on your behalf.
Source: Item 5 — INITIAL FEES (FDD pages 13–14)
What This Means (2025 FDD)
According to Chesters's 2025 Franchise Disclosure Document, if a franchisee returns equipment, signage, fixtures, or product inventory to Chesters, they may be charged a restocking fee. This fee is equal to 20% of the total amount that is returned. In addition to the 20% restocking fee, Chesters may also charge the franchisee for any freight costs that Chesters incurs on the franchisee's behalf.
This means that a Chesters franchisee needs to factor in potential restocking fees and freight costs when making purchasing decisions. If a franchisee overestimates their needs or orders incorrectly, they could face significant charges when returning items.
It is important for a prospective Chesters franchisee to carefully consider the quantities of equipment, signage, fixtures, and product inventory they order to minimize the risk of returns and associated fees. Understanding the potential freight costs associated with returns is also crucial for managing expenses effectively.