Before a Chesters Restaurant opens, which employees are required to attend the initial brand standard training program?
Chesters Franchise · 2025 FDDAnswer from 2025 FDD Document
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Before the Restaurant opens, your manager and the employees we designate must attend and complete our initial brand standard training program to our satisfaction. [Agreement — Sections 4 and 7] The initial brand standard training program will occur at the Restaurant, so we do not anticipate any travel, lodging, and living expenses for your trainees. You and your employees must pay all expenses incurred in attending brand standard training programs that are not at the Restaurant. We have the right to provide additional brand standard training programs we deem appropriate. With our prior written approval, your training managers may train new and additional Restaurant employees.
The initial brand standard training program will last up to 4 days and includes classroom instruction and/or on-the-job training. We conduct training on an as-needed basis at your Restaurant. Training should be scheduled so that your trainees successfully complete the initial brand standard training program and graduate about 1 week before the Restaurant opens.
Other than the initial brand standard training program discussed above, we generally do not require additional training or refresher courses unless we deem it necessary if your Restaurant fails an inspection or is not prepared for training, in our sole discretion, despite indicating otherwise, in which case we may charge you $1,000 a day for such additional training. If we provide other additional training or refresher training courses upon your request, we reserve the right to charge you an additional training charge based on the nature of such additional training, and you are responsible for expenses incurred in attending additional training or refresher training that is not conducted at the Res
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 24–29)
What This Means (2025 FDD)
According to Chesters's 2025 Franchise Disclosure Document, before a restaurant opens, the manager and any other employees designated by Chesters must attend and complete the initial brand standard training program to Chesters's satisfaction. This training is typically held at the franchisee's restaurant, so travel, lodging, and living expenses are not anticipated. However, if the training occurs elsewhere, the franchisee and their employees are responsible for all associated expenses.
The initial brand standard training program lasts up to 4 days and includes both classroom instruction and on-the-job training. Chesters schedules the training so that trainees complete the program about one week before the restaurant's opening. Chesters may also provide additional training programs if deemed necessary, especially if the restaurant fails an inspection or is unprepared for training. In such cases, Chesters may charge $1,000 per day for the additional training.
Chesters also offers additional or refresher training courses upon request, reserving the right to charge for these based on the training's nature. Franchisees are responsible for all expenses incurred when attending additional training or refresher training not conducted at their restaurant. This comprehensive training program aims to ensure that franchisees and their staff are well-prepared to operate a Chesters restaurant according to brand standards.