Who is responsible for providing ongoing maintenance, repairs, upgrades, or updates for the computer-related products used in a Chesters franchise?
Chesters Franchise · 2025 FDDAnswer from 2025 FDD Document
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The third parties whose computer-related products you buy have no contractual right or obligation to provide ongoing maintenance, repairs, upgrades, or updates unless you obtain a service contract or a warranty that covers the product. We currently do not provide computer-related products and therefore have no such obligations. We estimate the cost of ongoing maintenance, repairs, upgrades, and updates for the POS System to be approximately $250 to $325 per month (which is covered by the POS Technology Fee). We have the right to increase the POS Technology Fee upon 90 days' prior written notice, although the monthly fee will not exceed $350. The POS System generates and maintains sales, menu mix, and other financial information. You must upgrade the POS System, and/or obtain service and support, as we require or when necessary because of technological developments, including complying with PCI Data Security Standards. There are no contractual limitations on the frequency and cost of this obligation. We will have independent, unlimited access to the information the system generates, although not to employee-or employment-related information for your Restaurant's empl
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 24–29)
What This Means (2025 FDD)
According to Chesters's 2025 Franchise Disclosure Document, the responsibility for providing ongoing maintenance, repairs, upgrades, or updates for computer-related products depends on whether a service contract or warranty is in place. Chesters franchisees are responsible for obtaining a service contract or warranty to cover these services.
The FDD specifies that third parties selling computer-related products to Chesters franchisees have no contractual obligation to provide ongoing maintenance, repairs, upgrades, or updates unless a service contract or warranty is obtained. Chesters itself does not provide computer-related products and therefore has no such obligations. However, Chesters estimates the cost of ongoing maintenance, repairs, upgrades, and updates for the POS System to be approximately $250 to $325 per month, which is covered by the POS Technology Fee. This fee can increase with 90 days' notice, but will not exceed $350 per month.
Chesters requires franchisees to upgrade the POS System and/or obtain service and support when necessary due to technological developments, including complying with PCI Data Security Standards. There are no contractual limitations on the frequency and cost of this obligation. Chesters retains independent, unlimited access to the information generated by the POS system, excluding employee-related information.