Does Chesters provide periodic brand standard training programs?
Chesters Franchise · 2025 FDDAnswer from 2025 FDD Document
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During your operation of the Restaurant, we (and/or one of our Area Developers) will:
- Provide periodic brand standard training programs we deem appropriate. [Agreement — Sections 4 and 7]
- Give you advice regarding operating the Restaurant and new developments, techniques, and improvements in areas of restaurant management, food preparation, sales promotion, and service. [Agreement — Sections 4 and 8]
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- Prepare point-of-purchase materials for you. [Agreement — Section 5]
- 4 Periodically inspect the Restaurant. [Agreement — Section 11]
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- Let you use our Marks. [Agreement — Section 12]
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- Let you use our confidential information. [Agreement — Section 13]
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- Sell you equipment, signage, and various food items. [Agreement — Sections 6 and 91
- Recommend retail prices for the products you prepare and sell at your Restaurant (we generally do not control your resale prices).
Site Selection
We first must approve your site before signing the Agreement, even if you already have a site picked out for the Restaurant. When you approach us, we will give you our site-selection criteria for a Restaurant. Factors we consider in evaluating Restaurant sites include (1) a site's visibility from adjacent traffic arteries, (2) ease of entry from and exit to adjacent streets, (3) the size, density, and income levels of population in the surrounding area, (4) the rental market in the area, (5) types of nearby businesses, (6) projected cost of leasehold improvements, and (7) proximity to another franchised Restaurant or to a Licensed Restaurant. We must accept all sites before you have the right to sign any lease, sublease, or other document for the site. We will evaluate the information you give us about a site. Our review process might or might not involve a physical site inspection. We will not take an unreasonable amount of time to review your proposed site. However, we need not respond within any particular time. We will either accept or reject your proposed site. We will not unreasonably withhold our acceptance of a site but can reject one we consider inappropriate. Although we have the right to accept or reject a Restaurant's location, we will not select or designate a Restaurant site for you. Therefore, you must actively conduct the site-selection process. You have sole risk for your location's business and financial suitability. As noted above, we will not sign the Agreement if you have not yet located the Restaurant's site.
We anticipate that it takes approximately 2 to 4 months after the Agreement is signed and you pay the training fee before the Restaurant is ready to open. Factors affecting this timeframe include construction and remodeling schedules; local ordinance and/or building code compliance; schedules for installing equipment and signs; completing brand standard training programs; delivering and stocking inventory; and other events beyond your control. You must open the Restaurant for business within 180 days after signing the Agreement.
Computer Hardware and Software
You currently have no obligation to buy or use any new electronic cash registers or computer system for the Restaurant and may use your current systems. However, you must send us monthly reports regarding the Restaurant's sales, labor costs, and profits in the format we specify.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 24–29)
What This Means (2025 FDD)
According to Chesters's 2025 Franchise Disclosure Document, Chesters does provide periodic brand standard training programs that they deem appropriate for franchisees. This ongoing support is in addition to the initial brand standard training program that Chesters provides before the restaurant opens.
Prior to opening a Chesters restaurant, the franchisee and their employees must attend and complete the initial brand standard training program to Chesters' satisfaction. This initial training program lasts up to 4 days and includes both classroom instruction and on-the-job training. The training will occur at the franchisee's restaurant, so there are no anticipated travel, lodging, and living expenses for the trainees.
Chesters also has the right to provide additional brand standard training programs as they deem appropriate. However, Chesters generally does not require additional training or refresher courses unless the restaurant fails an inspection or is not prepared for training. In these cases, Chesters may charge $1,000 a day for such additional training. If a franchisee requests additional training or refresher training courses, Chesters reserves the right to charge an additional training charge based on the nature of the training. The franchisee is responsible for expenses incurred in attending additional training or refresher training that is not conducted at the restaurant.
Chesters' Regional Directors coordinate the initial brand standards training programs in their respective regions. These individuals have extensive experience in the restaurant industry, with over 20 years of experience as General Managers, Certified Training Managers, and Area Supervisors with several quick-service restaurant concepts.