How many hours of on-the-job training does 'Chesters' provide for Customer Service?
Chesters Franchise · 2025 FDDAnswer from 2025 FDD Document
PROGRAM
| Subject | Hours of Classroom Training | Hours of On- The-Job Training | Location |
|---|---|---|---|
| Chester’s Story and Training | 30 minutes | 0 | Your Restaurant |
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 24–29)
What This Means (2025 FDD)
According to Chesters's 2025 Franchise Disclosure Document, the brand provides a total of 2 hours of on-the-job training for Customer Service. This training takes place at the franchisee's restaurant location. In addition to the on-the-job training, Chesters also provides 30 minutes of classroom training for Customer Service.
This on-the-job training is part of the initial brand standard training program that Chesters requires the manager and designated employees to attend and complete before the restaurant opens. The initial training program lasts up to 4 days and includes both classroom instruction and on-the-job training.
Prospective franchisees should consider the time commitment for themselves and their employees when evaluating the Chesters franchise opportunity. They should also inquire about the content covered during the on-the-job training to fully understand the skills and knowledge their employees will gain.