What happens when a service becomes unauthorized at a Chesters restaurant?
Chesters Franchise · 2025 FDDAnswer from 2025 FDD Document
You must offer and sell all menu items and products, and perform all services, we periodically require for CHESTER'S Restaurants operated at your type of location. You have no right to offer or sell any menu items or products, or perform any services, we have not authorized. We have the right periodically to change required and/or authorized menu items and services and equipment specifications (including required use of our designated POS system). There are no limits on our right to do so. Once a menu item, product, or service has become unauthorized, your Restaurant no longer may offer or sell it. You must operate the Restaurant in compliance with all applicable federal, state, and local laws, ordinances, and regulations. You are not limited in the customers with whom the Restaurant does business from its premises.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 35)
What This Means (2025 FDD)
According to Chesters's 2025 Franchise Disclosure Document, franchisees must offer all menu items, products, and services that Chesters periodically requires for restaurants of their location type. Franchisees do not have the right to offer items or services that have not been authorized. Chesters has the right to periodically change required and/or authorized menu items, services, and equipment specifications, including the POS system.
Once a menu item, product, or service becomes unauthorized, the Chesters restaurant is no longer allowed to offer or sell it. The franchisee must operate the restaurant in compliance with all applicable federal, state, and local laws, ordinances, and regulations. However, the franchisee is not limited in the customers with whom the restaurant does business from its premises.
This means Chesters has full control over the menu and services offered at each location and can make changes at any time. Franchisees must stay up-to-date with these changes and immediately remove any unauthorized items or services. This could impact revenue if a popular item is removed or require additional investment if new equipment or services are mandated.