Under what conditions will Capriottis Sandwich Shop provide in-person training?
Capriottis_Sandwich_Shop Franchise · 2025 FDDAnswer from 2025 FDD Document
8.20 If the Franchised Restaurant has not previously opened for business, to attend the training program that Franchisor will provide to Franchisee before such opening. At least two people must complete the full Capriotti's training program (including Franchisee's Managing Owner) without charge. If Franchisee would like additional employees to attend the training program at the same time as Franchisee's Managing Owner, Franchisor may agree to provide this additional training at the fee determined by Franchisor. The training program is a blended learning training program including internetbased, classroom and on-site training at an approved training restaurant. Each training program may include instruction on sales techniques, products orientation, accounting procedures, ordering and inventory controls, food preparation and operations management. The training shall be provided at Franchisor's headquarters or designated location(s) and shall also include uncompensated on-the-job training at an approved training restaurant. Franchisor may substitute virtual learning and "e-learning" for any training that otherwise would occur in person. Franchisee must obtain, at Franchisee's expense, access to a computer and high-speed Internet connection to access the online training portal. The training may be presented in installments and Franchisee's Managing Owner and other personnel will be required to attend all installments. Franchisor shall bear the direct training costs and expenses of the training (for instructors, manuals, classrooms), and Franchisee shall bear and pay all indirect training costs and expenses, such as any salary expenses of its employees and all expenses of travel, lodging, meals and other living expenses that Franchisee's Managing Owner and other personnel incur in attending the training program, which shall be borne and paid by Franchisee. Failure by Franchisee's Managing Owner and/or Franchisee's other required attendees to successfully graduate from training shall be grounds for termination of this Agreement. Cheating will also be grounds for immediate termination.
Franchisor has the right to charge the Franchisee for additional or supplemental support or refresher training outside of the standard pre-opening event and Capriotti's training program, as outlined in the Manual.
Source: Item 22 — CONTRACTS (FDD page 73)
What This Means (2025 FDD)
According to Capriottis Sandwich Shop's 2025 Franchise Disclosure Document, in-person training is part of the blended learning training program that the company provides to franchisees before they open their restaurant. This program includes internet-based, classroom, and on-site training at an approved training restaurant. At least two people, including the Managing Owner, must complete the full Capriotti's training program without charge.
The training program covers various aspects of running a Capriottis Sandwich Shop, including sales techniques, product orientation, accounting procedures, ordering and inventory controls, food preparation, and operations management. The training takes place at Capriottis Sandwich Shop's headquarters or designated locations and includes uncompensated on-the-job training at an approved training restaurant. However, Capriottis Sandwich Shop may substitute virtual learning and "e-learning" for any training that would otherwise occur in person.
Franchisees are responsible for obtaining a computer and high-speed internet access to participate in the online training. While Capriottis Sandwich Shop covers the direct costs of training, such as instructors, manuals, and classrooms, franchisees must cover indirect costs like employee salaries, travel, lodging, meals, and other living expenses for those attending the training program. Failure to successfully graduate from the training program can be grounds for termination of the Franchise Agreement, and cheating during training will also lead to immediate termination.
Capriottis Sandwich Shop also has the right to charge franchisees for additional or supplemental support or refresher training outside of the standard pre-opening event and Capriotti's training program, as outlined in the Manual. This suggests that while initial in-person training is provided, ongoing or specialized training may incur additional costs for the franchisee.