Where must the Capriottis Sandwich Shop Manual be kept?

According to the 2025 Capriottis Sandwich Shop Franchise Disclosure Document, the Manual, which contains trade secrets and confidential information, must be kept in a secure place at the Restaurant. This implies that the franchisee is responsible for ensuring the manual's safety and confidentiality at the physical restaurant location. The franchisor retains ownership of the manual and may revise its contents, requiring franchisees to comply with any updates. In case of any discrepancies, the master copy maintained at Capriottis Sandwich Shop headquarters will take precedence.

Capriottis Sandwich Shop provides electronic access to a printable copy of the Manual throughout the franchise term, updated periodically at no charge. However, if a franchisee requires a paper copy, it can be loaned at a cost of $1,000. Regardless of the format, the franchisee must treat the Manual and its contents as confidential, using all reasonable efforts to maintain its secrecy.

This requirement is fairly standard in franchising, as operations manuals contain proprietary information critical to the brand's success. Franchisees must ensure that only authorized personnel have access to the manual and that appropriate measures are in place to prevent unauthorized copying or distribution. This obligation extends beyond the franchise term, meaning that even after the franchise agreement ends, the franchisee must continue to protect the confidentiality of the information contained in the manual.