What is the website address for the California Department of Financial Protection and Innovation where complaints about the Buona website can be directed?

According to Buona's 2025 Franchise Disclosure Document, the California Department of Financial Protection and Innovation has not reviewed or approved the Buona website. Therefore, any complaints regarding the content of the website can be directed to www.dfpi.ca.gov. This information is specific to franchisees operating in California, as indicated in the addendum to the Franchise Disclosure Document for the state of California.

This disclosure is important for prospective franchisees in California because it informs them of the regulatory oversight (or lack thereof) of Buona's online presence. It also provides a direct channel for addressing concerns about the website's content, ensuring that franchisees have a means of reporting issues to the appropriate state authority. This transparency helps franchisees make informed decisions and understand their rights and responsibilities.

It is common practice for franchise agreements and FDDs to include disclaimers about website content and to provide contact information for regulatory bodies. This ensures that franchisees are aware that the franchisor's marketing materials and online presence are not necessarily endorsed by state authorities and that they have recourse if they encounter misleading or inaccurate information.