Under what condition can Buona require a franchisee to replace a manager?

According to Buona's 2025 Franchise Disclosure Document, Buona can require a franchisee to replace a manager under specific circumstances related to training and qualifications.

Buona stipulates that a franchisee must replace any manager who either fails to successfully complete the required training program or who, in Buona's opinion, is deemed unqualified to manage the Buona Business. This requirement underscores Buona's emphasis on maintaining consistent operational standards and service quality across all franchise locations.

This condition has significant implications for prospective franchisees. It means that franchisees must carefully select managers who are likely to succeed in the training program and meet Buona's standards. If a manager does not meet these requirements, the franchisee will bear the cost and responsibility of finding and training a replacement. Additionally, if the designated owner fails to complete the initial training, Buona reserves the right to terminate the Franchise Agreement.

This policy is relatively common in the franchise industry, as franchisors seek to protect their brand and ensure consistent quality. However, it places an additional burden on franchisees to carefully vet and train their staff to meet the franchisor's standards.