What specific POS system is Buona currently requiring franchisees to purchase and use?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
your business operations and point-of-sale (POS) system and applications for the operation and marketing of the restaurant.
We require you to purchase a POS system that we designate along with various web-based platforms, software and/or applications. We currently require you to purchase and use the Brinks POS system along with software and applications for customer feedback, online ordering, third party delivery, loyalty/gift programs, payment processing, phone support, inventory, labor and accounting, restaurant security, third party delivery, and catering.
As part of the technology fee, you will be provided access to Franconnect training and internet software, Meazure Up for checklists, ProfitKeeper for financial reporting, Brainier, a learning management system, and guest retention software. For any other software and applications you are required to use, you will pay the providers directly. The estimated monthly cost for required software and applications is $1,500.
We estimate the initial cost of purchasing the POS system and related software and application, including installation, and the office computer system to be between $35,000 and $55,000.
You must install and maintain equipment and a high-speed internet connection to permit your POS to link to the cloud. We have the right to independently access your electronic information through the cloud and to retrieve and use your electronic information and data in any manner we deem necessary or desirable to
promote or develop the System and the sale of franchises. There is no contractual limitation on our right to receive or use information we obtain from your Buona Business. (Franchise Agreement, Section 10.8)
To ensure full operational efficiency and optimum communication capability, you must, at your expense, keep your POS and computer systems in good condition, and promptly install all additions, changes, modifications, substitutions or replacements to hardware, software, and other computer-related facilities, as we may direct from time to time. There is no limitation on the frequency or cost of your obligation to upgrade or replace your POS and computer systems. Neither we nor any affiliate have any ongoing obligation to provide ongoing maintenance, upgrades or updates to your computer system. You must obtain and pay for your own technical support for the computer system. The estimated annual cost to maintain the POS and computer systems is $1,200.
Source: Item 11 — FRANCHISOR'S ASSISTANCE, ADVERTISING, COMPUTER SYSTEMS, AND TRAINING (FDD pages 37–46)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, franchisees are required to purchase a designated Point of Sale (POS) system along with web-based platforms, software, and applications. Currently, Buona requires franchisees to purchase and use the Brinks POS system. This system includes software and applications for various functions such as customer feedback, online ordering, third-party delivery, loyalty/gift programs, payment processing, phone support, inventory, labor and accounting, restaurant security, third-party delivery, and catering.
The initial investment for the POS system, related software and applications, including installation, and the office computer system is estimated to be between $35,000 and $55,000. Additionally, franchisees will incur ongoing monthly costs of approximately $1,500 for required software and applications, which are paid directly to the providers. As part of the technology fee, franchisees gain access to platforms like Franconnect, Meazure Up, ProfitKeeper, and Brainier.
Buona franchisees must also maintain their POS and computer systems in good condition, promptly installing any required additions, changes, or replacements to hardware and software as directed by Buona. The FDD states there is no limitation on the frequency or cost of these required upgrades or replacements. The estimated annual cost to maintain the POS and computer systems is $1,200. Franchisees are responsible for their own technical support and for protecting their systems from viruses and hackers. Compliance with data security and privacy laws, including PCI data security standards, is also mandatory, with an estimated cost of $125 per month.