Who has the right to be the sole spokesperson on food borne illness issues for Buona?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
In the event of an outbreak of a food borne illness, or any other public health or safety issue that potentially could negatively impact Franchisor's Marks and Brands, Franchisee must immediately notify Franchisor of such event, but no later than the next day following the occurrence.
Further, Franchisee is strictly prohibited from speaking or communicating with the media in the event of an outbreak of a food borne illness or any other public health or safety issue, whether at Franchisee's Franchised Business or at any other Franchised Business.
Franchisor has the right to be the sole spokesperson on these issues.
Source: Item 22 — CONTRACTS (FDD page 78)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, Buona retains the exclusive right to act as the sole spokesperson regarding foodborne illness or any other public health or safety concerns. This provision is outlined in the franchise agreement to protect the brand's reputation and manage potential crises effectively.
For a Buona franchisee, this means that in the event of a foodborne illness outbreak or any public health issue at their location, they are strictly prohibited from communicating with the media. Instead, they must immediately notify Buona about the incident, no later than the next day following the occurrence. This requirement ensures that all communications are consistent and aligned with Buona's strategic response.
This policy is common in franchising, as franchisors seek to control brand messaging and manage public perception during crises. By centralizing communication, Buona aims to protect its brand image and ensure accurate information is disseminated to the public. Franchisees must adhere to this policy to avoid breaching their franchise agreement and potentially facing penalties.