Does Buona prohibit franchisees from discriminating against customers based on marital status?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
- (c) Anti-Discrimination.
Franchisee shall not discriminate against any employees or against any customers (in the products or services that Franchisee provides or by refusing to provide products or services) on the basis of race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, or disability.
Franchisee will further comply with any anti-discrimination policies in the Manual.
Source: Item 23 — RECEIPTS (FDD pages 78–356)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, franchisees are prohibited from discriminating against customers based on marital status. Specifically, Buona franchisees must not discriminate in the products or services they provide, or by refusing to provide products or services, on the basis of race, color, religion, age, sex, sexual orientation, gender identity, marital status, national origin, or disability.
This policy ensures that all customers are treated equally and fairly, which is crucial for maintaining Buona's brand reputation and goodwill. Franchisees must adhere to this anti-discrimination policy to avoid legal issues and maintain positive customer relations.
Furthermore, the FDD states that franchisees must comply with any anti-discrimination policies outlined in the Buona manual. This suggests that Buona may provide additional guidelines and specifications related to anti-discrimination, which franchisees are obligated to follow. This requirement reinforces Buona's commitment to providing a welcoming and inclusive environment for all customers.