What pre-training courses must Buona's operating owner and managers complete and pass on the web-based training system?

According to Buona's 2025 Franchise Disclosure Document, prior to attending in-person training, the operating owner and managers must complete and pass pre-training courses on Buona's web-based training system. The FDD does not specify the names or content of these courses.

Prospective Buona franchisees should inquire about the specific pre-training courses required, including the topics covered, the time commitment involved, and the passing score required. Understanding the content and expectations of these courses is crucial for preparing themselves and their managers for the more intensive in-person training that follows.

It is also important to understand the consequences of failing to complete or pass these pre-training courses. While the document mentions that failure to complete initial training can lead to franchise termination, it does not explicitly state the repercussions for failing the pre-training courses. Clarification on this point will help franchisees understand the importance of dedicating sufficient time and resources to this initial training phase.