How will Buona notify franchisees of changes to the Confidential Operations Standards Manual?

According to Buona's 2025 Franchise Disclosure Document, Buona retains the right to modify, change, add to, delete, or supplement the Manual and to specify other systems, procedures or forms in any manner it deems necessary, in its sole discretion. Buona will notify franchisees about changes in writing by mail, electronic mail or postings on Buona's intranet system or website on the internet. Upon receipt of notice of changes to the Manual, franchisees must comply with any such changes that are mandatory.

This means that as a Buona franchisee, you must stay informed of updates to the manual, as these changes are mandatory. It is your responsibility to regularly check your mail, email, and Buona's intranet system or website for any notifications. Failure to comply with mandatory changes could result in penalties or other consequences as outlined in the franchise agreement.

Franchisors commonly update their operations manuals to reflect changes in brand standards, regulations, or best practices. Buona's methods of notification—mail, email, and online postings—are standard in the franchising industry. Franchisees should establish a system for regularly monitoring these communication channels to ensure they remain compliant with the latest operational standards.