What must a new manager of a Buona franchise do if they replace a previous manager?

According to Buona's 2025 Franchise Disclosure Document, if a franchisee replaces a manager, the new manager must satisfactorily complete Buona's training program. This requirement ensures that all managers, regardless of when they assume their role, are properly trained in the brand's operational standards and procedures.

The training program is designed to protect the Buona system, trademarks, and goodwill. It is not intended to control the day-to-day operations of the franchisee's business. The initial training is conducted a minimum of 5 times a year as necessary for new franchisees and must be completed 30 days prior to the opening of the Buona Business.

This requirement has significant implications for franchisees. They must factor in the time and cost associated with training a new manager whenever a replacement occurs. The franchisee is responsible for covering all personal expenses, including travel, food, and lodging, for the manager during training. Neither the owners nor the employees receive compensation from Buona for services performed during training.

Buona also retains the right to review and approve any operating or managing entity or individual and to require and approve an operating or management agreement before the new party assumes operations. The operating entity or individual must agree in writing to comply with all of the franchisee's obligations under the Franchise Agreement.