For a new Buona franchise, how many managers are required to attend and successfully complete the initial training program?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
- 8.2 Initial Training. The Operating Owner and three (3) managers must attend and successfully complete Franchisor's initial training program, including virtual pre-training to be completed prior to attending the in-person initial training program. The length of training will be determined at Franchisor's discretion and may be dependent upon the prior experience of the attendees. The cost of Initial Training for both the Operating Owner and managers (instruction and required materials) is borne by Franchisor. All other expenses, including travel, meals and lodging and Franchisee's employee wages, are the responsibility of Franchisee. Additional owners and managers may attend the initial training program as space is available and for the current tuition fee. The initial training program will be furnished at Franchisor's offices or other locations designated by Franchisor.
Source: Item 22 — CONTRACTS (FDD page 78)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, the Operating Owner and three managers are required to attend and successfully complete the initial training program. This training includes virtual pre-training that must be completed before attending the in-person initial training. Buona determines the length of the training, which may depend on the attendees' prior experience.
Buona covers the cost of initial training for the Operating Owner and the three managers, including instruction and required materials. However, the franchisee is responsible for all other expenses, such as travel, meals, lodging, and employee wages. Additional owners and managers can attend the initial training program if space is available, but the franchisee must pay the current tuition fee for each additional attendee.
If Buona determines that the Operating Owner has not successfully completed the initial training, the franchisee has the right to require the Operating Owner to attend additional training or designate a different owner to attend and successfully complete the training. Alternatively, Buona has the right to terminate the agreement. If the franchisee is terminated for failing to complete the initial owner training, Buona will refund ten percent of the initial franchise fee upon the franchisee's execution and delivery of a termination agreement and general release of all claims.