What kind of service must a Buona franchisee provide to the public?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
ten and electronic correspondence, paychecks, employee handbooks, employment policies and procedures, and other written materials that Franchisee (and only Franchisee) is their employer and that Franchisor is not their employer.
- 10.8 Catering and Delivery Services. Franchisee shall offer and sell the following services in accordance with Franchisor's current standards, specifications and procedures as set forth in the Manuals or otherwise in writing.
- (a) Catering Services. Franchisee shall offer catering services to customers of the Franchised Business. In providing catering services, Franchisee shall (i) comply with all applicable health, sanitation, food handling, and food transportation requirements in connection with offering catering services, and (ii) shall purchase and maintain such vehicles, equipment and supplies necessary to offer catering services in compliance with Franchisor's standards, specifications and procedures. Franchisee shall restrict such activities to the geographic area that Franchisor designates, which geographic area may differ from the Buona Protected Area and may be adjusted by Franchisor from time to time in its discretion. Franchisor shall have the right to revoke Franchisee's right to offer and sell catering services if Franchisor determines in its sole discretion that Franchisee is not maintaining Franchisor's standards, specifications and procedures for catering or not complying with all applicable health, sanitation, food handling, and food transportation requirements, or if Franchisor determines in its sole discretion that offering such additional services is having an adverse impact on the quality of the operation of the Franchised Business.
- (b) Third Party Delivery Services.
Source: Item 22 — CONTRACTS (FDD page 78)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, franchisees must offer specific services to the public, namely catering and third-party delivery services. Buona franchisees are required to offer catering services to their customers, adhering to Buona's standards, specifications, and procedures outlined in their manuals or other written formats. This includes complying with all health, sanitation, food handling, and transportation requirements. Franchisees must also acquire and maintain the necessary vehicles, equipment, and supplies to meet these catering standards. Buona retains the right to revoke a franchisee's ability to offer catering services if they fail to maintain these standards or if the service negatively impacts the overall quality of the franchised business. The geographic area for catering services may differ from the franchisee's protected area and can be adjusted by Buona at its discretion.
In addition to catering, Buona franchisees must provide delivery services through third-party delivery services, assuming these services are available in their market. These third-party services, such as GrubHub, DoorDash, and UberEats, facilitate customer orders and deliver menu items from the franchised business to the customer's location. Franchisees are responsible for informing Buona in writing about any third-party delivery service they use within seven days of the first sale, including the name of the company and providing Buona with access to all data and information regarding sales made through the third-party delivery service.
These requirements ensure that Buona maintains consistent service standards across all franchise locations, while also adapting to modern customer demands for delivery options. For a prospective franchisee, this means being prepared to invest in the equipment and resources necessary for catering and managing relationships with third-party delivery services. It also highlights the importance of adhering to Buona's operational standards to avoid potential revocation of service privileges.