What happens if a Buona franchisee fails to maintain operational standards for delivery and catering services?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
You will offer third party delivery services (unless third party services are not currently available in your market) and catering services to your customers. We will establish guidelines and standards for delivery and catering services, including restricting the area within which these services may be offered. In addition, if you fail to maintain our then current operational standards and specifications for such services or if you are in default of your franchise agreement, we have the right to require you to cease offering the delivery and/or catering services.
Source: Item 16 — RESTRICTIONS ON WHAT THE FRANCHISEE MAY SELL (FDD page 52)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, franchisees are required to offer both third-party delivery and catering services, unless third-party delivery is unavailable in their market. Buona will establish the guidelines and standards for these services, including the geographic area in which they can be offered.
If a Buona franchisee fails to maintain the brand's operational standards and specifications for delivery and catering services, or if they are in default of their franchise agreement, Buona has the right to require the franchisee to cease offering these services. This means that Buona can force a franchisee to stop providing delivery and/or catering if they do not meet the required standards or are otherwise in breach of the franchise agreement.
This provision highlights the importance of adhering to Buona's standards for all aspects of the business, including delivery and catering. It also demonstrates Buona's control over these services and their ability to enforce compliance. For a prospective franchisee, this means they must be prepared to meet Buona's standards for delivery and catering, or risk losing the ability to offer these services.