What happens if Buona determines a proposed manager is not qualified during the training program?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
If during any training program, Franchisor determines, in its sole discretion, that any proposed manager is not qualified to manage the Franchised Business, Franchisor will notify Franchisee of that determination and Franchisee must then select and enroll a substitute manager in such training program, and such substitute manager must attend and successfully complete the initial training program. If Franchisee desires to have additional managers trained by Franchisors, Franchisor will make this opportunity available to Franchisee provided training space is available in a regularly scheduled class. For each such additional manager, Franchisee will pay the thencurrent fee for this additional training.
Source: Item 23 — RECEIPTS (FDD pages 78–356)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, if Buona determines that a proposed manager is not qualified to manage the Franchised Business during any training program, Buona will notify the franchisee of this determination. Following notification, the franchisee is required to select and enroll a substitute manager in the training program. This substitute manager must then attend and successfully complete the initial training program.
This policy ensures that all managers meet Buona's standards before they are allowed to manage a franchise location. It places the responsibility on the franchisee to find a suitable replacement and cover any associated costs for the substitute manager's training.
Buona also offers the opportunity for franchisees to have additional managers trained, provided that there is space available in a regularly scheduled class. The franchisee will need to pay the current fee for each additional manager they wish to have trained. This allows franchisees to invest in their staff and ensure they have a well-trained team, although it comes at an additional cost to the franchisee.