What happens if Buona determines a proposed manager is not qualified during any training program?
Buona Franchise · 2025 FDDAnswer from 2025 FDD Document
If during any training program, Franchisor determines, in its sole discretion, that any proposed manager is not qualified to manage the Franchised Business, Franchisor will notify Franchisee of that determination and Franchisee must then select and enroll a substitute manager in such training program, and such substitute manager must attend and successfully complete the initial training program. If Franchisee desires to have additional managers trained by Franchisors, Franchisor will make this opportunity available to Franchisee provided training space is available in a regularly scheduled class. For each such additional manager, Franchisee will pay the thencurrent fee for this additional training.
Source: Item 22 — CONTRACTS (FDD page 78)
What This Means (2025 FDD)
According to Buona's 2025 Franchise Disclosure Document, if Buona determines that a proposed manager is not qualified to manage the franchised business during any training program, Buona will notify the franchisee of this determination. Following this notification, the franchisee is required to select and enroll a substitute manager in the training program. This substitute manager must then attend and successfully complete the initial training program.
This requirement ensures that all managers meet Buona's standards for operating a franchise. The franchisee bears the responsibility of finding a suitable replacement and ensuring they complete the necessary training. This protects Buona's brand standards and operational consistency across all franchise locations.
If a franchisee wants to have additional managers trained by Buona, Buona will provide this opportunity if there is space available in a regularly scheduled class. The franchisee will need to pay the current fee for this additional training for each manager.