Does Buona grant territorial rights to franchisees in connection with the National Accounts Program?

According to Buona's 2025 Franchise Disclosure Document, franchisees are not granted territorial rights related to the National Accounts Program. Buona retains the sole discretion to determine the best methods for pursuing, negotiating, and servicing national accounts, including establishing the terms for each contract.

A "National Account" is defined as a business, institution, governmental agency, or other entity with multiple locations across different franchise territories, ongoing demands for products/services exceeding a single franchise's capacity, and/or a preference for single-point control over pricing, billing, and customer satisfaction. Franchisees can decline participation in the National Accounts Program or with a specific National Account.

Even if a National Account is located within a franchisee's protected area, Buona and its designated third parties can solicit these accounts. If a franchisee declines to participate, cannot service a National Account location due to program standards, or is prohibited from providing services, Buona, its affiliates, agents, or other franchisees can service the National Account without violating the original franchisee's protected area rights. The franchisee will not receive compensation for services provided to National Accounts they declined or were prohibited from serving. Buona may also charge a reasonable administrative fee if it provides administrative, billing, or collection services for a National Account.