Does a Buona franchisee have the right to require Buona to grant them a similar variation or accommodation to standards as granted to another franchisee?

Based on the 2025 Buona Franchise Disclosure Document, a franchisee's ability to demand similar accommodations or variations to standards granted to other franchisees is not explicitly addressed. However, the FDD does state that franchisees may not alter, change, or modify the System, the Franchised Business, the products, supplies, or equipment in any way without the prior written consent and approval of Buona, which Buona may withhold in its sole discretion. This indicates that Buona retains significant control over modifications to the system and is not obligated to grant accommodations simply because they were given to another franchisee.

Buona emphasizes the importance of maintaining uniform standards across all franchise locations to protect the brand's reputation and goodwill. The franchise agreement requires franchisees to adhere to the System, which includes standards and specifications for various aspects of the business. This focus on uniformity suggests that deviations from the established System are generally discouraged and subject to Buona's approval.

Given the lack of specific information about a franchisee's right to demand similar accommodations granted to others, prospective franchisees should directly inquire with Buona about their policy on this matter. Understanding the criteria and process for requesting and obtaining accommodations or variations to the System is crucial for making an informed investment decision. Franchisees should also seek clarification on whether previously granted accommodations set a precedent for future requests.