Is a Buona franchisee responsible for protecting their point-of-sale and computer systems from viruses and hackers?

According to Buona's 2025 Franchise Disclosure Document, franchisees are indeed responsible for safeguarding their point-of-sale and computer systems. Specifically, the FDD states that the franchisee is solely responsible for protecting these systems from viruses, computer hackers, and other technology-related problems. Furthermore, the franchisee releases Buona from any claims that may arise as a result of such issues.

This requirement places a significant responsibility on the franchisee. They must invest in appropriate security measures, such as antivirus software, firewalls, and intrusion detection systems, to protect their business operations and customer data. Failure to do so could result in data breaches, financial losses, and damage to the Buona brand's reputation.

It is common in the franchise industry for franchisees to bear the responsibility for their own cybersecurity. However, prospective Buona franchisees should inquire about any specific security standards or recommended vendors that Buona may have in place to assist them in fulfilling this obligation. Understanding the franchisor's expectations and available support is crucial for mitigating potential risks.